Returns

Not totally happy?

We want you and your dog to be completely satisfied with your shopping experience at DogandCollar.com. If you find that a product does not meet your expectations in any way, we will be happy to accept returned items for exchange or full refund.

If you would like to place a return, please email us at info@dogandcollar.com for further details.

Please read the following carefully to take full advantage of our return policy.

Return Policy

• All returns must be made within 7 days of receipt.
• Items should be returned in their original product packaging with tags attached.
• All items returned should be unused and in sellable condition.
• If an item arrives damaged or defective you must contact us within 48 hours of receipt.
• All items returned for refund or exchange must meet our quality standards before the refund/exchange is issued.
• Any exchange for a product of lesser value will be issued with a refund of the price difference. Any exchange for a product of greater value will be subject to a charge of the price difference.
• You are responsible for return shipping to us. For your security, please send items through a traceable postage carrier and retain your receipt. DogandCollar.com is not responsible for returned items that are damaged or lost in transit.
• Shipping charges are not refundable.
• If you exchanging a product, you will be charged shipping to deliver the exchange item.