Our flat rates for shipping are applied to each online order regardless of how many products are purchased – so the more you order, the more you save on shipping.
Canada – within B.C.:
$9 CAD (allow 4 - 7 days for delivery)
Canada – outside B.C.:
$12 CAD (allow 7 - 14 days for delivery)
U.S.:
$9 CAD (allow 7 - 14 days for delivery)
Other Countries:
$13 CAD (allow 10 - 20 days for delivery)
We ship using Canada Post Expedited Mail. All items shipped are traceable and insured for your protection.
Important Information
Although the delivery times stated are generally accurate, they are estimates only. DogandCollar.com has no control of shipping time once the package has been turned over to the carrier.
If you require rush shipping, please indicate so in the comments box when checking out. We will contact you before we charge any additional rush shipping fees to your credit card.
Shipping time does not include Saturday, Sunday or any Statutory Holidays.
For shipping costs associated with returns and exchanges, please see our returns page.
If your order contains any backordered products, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Undeliverable packages, which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer.
If an item arrives damaged or defective you must contact us within 48 hours of receipt.
Customers outside of Canada are responsible for any customs charges. Our apologies, but we cannot estimate your country's customs charges.
If you have any questions regarding our shipping policy or would like to organize special delivery, please contact us and we will do our best to accommodate your needs.
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